New look, same great tech. (But better.)
In case you haven’t heard: this summer, Kickfin is bringing the heat. We’re rolling out Kickfin 2.0 to all of our existing customers — and all new customers will be directly onboarded to the new version.
(Don’t have Kickfin yet? There’s never been a better time to sign )
Almost every person at Kickfin, at some point in their careers, has worked in or for the hospitality industry.
Which is why it’s been incredibly rewarding — and if we’re being honest, a little mind-blowing! — to see how a simple solution like Kickfin has solved such a huge problem for restaurant teams. But we believe it’s always possible to make something great even better.
So, since day one, we’ve made it a point to do a lot of listening. We’ve talked to countless restaurant teams. We’ve observed their operations and felt their pain points. We’ve analyzed user data (sooo much data!) and drawn some powerful insights.
We took all of that information to heart — and poured everything we learned back into our product.
Long story short: everything you love about Kickfin is staying the same, but we’re making it more automated, more flexible and easier to use than ever before.
Read on to see what’s new in Kickfin 2.0, or scroll down to see the video!
First: Here’s what’s not changing.
Kickfin is the same instant, cashless tip payment tool that thousands of restaurant teams across the country rely on day in, day out. Tip payments will always go straight to your employees’ bank accounts — no matter where they bank! — the second their shifts end, 24/7/365.
Other things that aren’t changing (we promise!):
- No hardware required
- No contracts, ever
- No set-up fees
- …and pricing is the same as it’s always been.
Now, for the updates and upgrades (drumroll, please):
Aside from looking pretty dang sleek (if we do say so ourselves!), Kickfin 2.0 is going to make account management even more intuitive for you and your employees, and the payment process now has added layers of visibility, cleaner reporting, and a whole lot more…
Account updates:
- Enhanced log in: Sign in with email, phone number, or both. (Have a Gmail account? Users can now login using Google credentials!)
- Universal, life-long accounts: Employees only need a single Kickfin account, even if they’re working at multiple sites or in different roles. And accounts are now permanent: employers can “dismiss” employees if they leave, but employees can still log in to see historical tip payments. They also can use the same Kickfin account with a future employer.
- Stronger security: Birth date is used for identity verification in password and account recovery cases. Kickfin 2.0 also validates login emails and/or phone numbers and requires them to be unique.
- More flexibility: Job titles and tip classifications (direct or indirect) are set at the site level, and titles can be overridden when a tip is being issued. That means an employee can pick up a shift with an alternate role, and tips will be classified correctly.
Payment updates:
- Align payments with your workday. The new “payment sets” feature allows you to view payments organized by time or shift — and you can include a description for payment sets to keep them straight. Payments will also be tracked to business days. (Open past midnight? No problem: You can configure your account to understand what “business day” means for you.)
- No debit card? Pay anyway. Enter tips for any employee in your system, even if they haven’t added a debit card yet. Payments are queued and will be issued once the employee adds their card.
- Cleaner ledger management. If a payment fails, Kickfin will try to deliver payment for 30 days before the payment expires. The funds will only be returned to your account after the payment expires, creating less “noise” in your ledger.
- Payment notes. Enter notes for the entire payment group and for individuals, so you can give your employees extra visibility.
What’s next
We’re constantly seeking out ways to innovate, optimize and improve our solution. But from day one, we designed Kickfin to be stupid simple for our users, and to work the way your team works. That’s always going to be a very top priority for us — because we know it’s a top priority for you.
If you’re a current Kickfin customer, you’ve already heard from our Customer Success about upgrading your account. And if you’re not a current customer: what are you waiting for?! Get in touch and we’ll give you a personalized tour of the new platform!
