All Systems are Operational
Kickfin's Customer Support Portal is currently offline due to maintenance.
Payment systems are experiencing an outage outside of our control.
10/20/2025: As of 1:45 pm ET, the AWS outage continues to impact several Kickfin features. The Toast integration currently is not working as their database is unavailable for Kickfin to pull data from. Customers still can manually calculate tip-outs and process payouts through our standard or spreadsheet payment options.
Additionally, some users may experience intermittent issues either adding or updating their debit card on their accounts. Please reattempt if you experience an issue.
Some users may also experience slight delays in receiving their payout once the payment is issued. This is only affecting a small number of the payments processed. We are automatically reattempting the payments. No further action is needed by customers.
Text messaging may be delayed on some networks. If you need a verification code to login, please text message, chat or call customer support.
Our normal business hours are:
Mon-Fri, 6:00 AM - 6:00 PM PST • Sun, 9:00 AM - 3:00 PM PST
If you need support during these times, choose from one of the following options.
Text us
You can reach us at (207) 718-7954
Start a chat
Click the icon in the bottom right corner to begin!
Existing customers can access articles and videos directly on our support portal. To access:
Log In
Log in to our new support portal with your Kickfin login.
Select Support
Click on your name in the upper left corner and select “Support”
Browse Resources
Use the “Search” tool to access FAQs, support articles, and training videos — or simply submit a request for help.
You can always reach us by phone during our business hours at (737) 252-6785.
A robust tip sheet template for full-service restaurant teams. Calculates tip amounts based on number of hours worked.
Built for quick-service restaurants — from coffeeshops and cafes to fast food and food trucks.
Calculate tip pools for hotel employees. Create tip pools by department, or combine into a single pool.
