[Updated for 2023] 7 Reasons Why You Need a Digital Tipping Solution

In the hospitality world, cashless payments now make up an overwhelming majority of sales. That means most restaurant guests are paying for meals either with credit cards or some form of digital payment (e.g., Apple Pay), and hotel guests are looking for cash-free alternatives to tip hospitality staff. The pandemic only accelerated this trend — making the need for digital tipping options more pronounced than ever before.

To be fair, restaurants and bars are also driving the increase in cashless transactions. Many brands now offer online ordering, and we’re seeing a rapid roll-out of mobile apps in recent years — which means, of course, that more customers are paying (and tipping) online.

Operating with little to no cash on hand has its perks, but it presents a major problem when it comes to paying out tips to employees. Many restaurants and bars have already switched to digital tip payouts — but for those that haven’t, now’s definitely the time.

Here’s everything you need to know about digital tipping and how to choose the right solution for your establishment.

What Does Digital Tipping Mean?

In hospitality, digital tipping, or digital tip payments, is the digital transfer of tip payments from one party to another. This can happen in two different ways:

A consumer digitally tips a service worker. This transaction is facilitated by tip acceptance software. For example, a hotel guest might scan a QR code or click a link in order to tip their bellhop on the spot.
An employer digitally pays out tips to their employees. This is facilitated by tip distribution or tip disbursement software. That means at the end of a shift, business day, or any designated pay period, employees receive their tips digitally. In other words: instead of paying out your bartenders, servers, and other floor staff in cash tips, you distribute tips instantly and electronically.

What is a Digital Tipping Solution?

Right now, there are two primary ways that employers can instantly and digitally pay out tips to their employees:

Pay cards: Also known as prepaid cards or payroll cards, pay cards are like debit cards in some ways. At the end of a shift, managers digitally load tips onto their employees’ cards. Technically, they’re “instant” — but unfortunately, prepaid cards can be problematic for restaurants. For one thing, these cards typically come with fees. They’re also not accepted by all vendors or at ATMs, and it can take days for funds to transfer from pay cards to employee bank accounts.
Instant tip payment platform: This is the “gig economy” approach to paying out tips. Much like Uber instantly pays its drivers, an instant tip payment platform allows managers to send tips to their employees’ bank accounts in real time. (It’s even faster than Venmo or PayPal, which put a hold on funds; with an instant tip payment solution, the money goes directly to employees’ accounts, no detours or waiting required.)

For the purposes of this article, when we talk about digital tipping solutions, we’re focusing on tip distribution software.

How Do Restaurants Pay Out Credit Card Tips?

Traditionally, restaurants and bars have paid out credit card tips in cash. At the end of a shift, managers would total each employee’s tips from credit card sales and pay them out based on their reported sales for that shift. The total amount of tips would be pulled out of the register or safe and divided up accordingly.

However, with an increasing number of customers paying with credit cards or digital payments, paying out tips in cash has become more difficult and time-consuming. Not only does it require restaurants to keep cash on hand that’s often not needed to fund their normal operations — but it also opens the door for potential discrepancies or errors when dividing up tips.

Enter digital tipping solutions, which eliminate the need for managers to handle and distribute cash tips. Instead, with tip distribution software, managers are increasingly able to track and pay out credit card tips electronically, saving time and headaches.

What are the Advantages of Digitally Tipping Out Your Employees?

When you digitally pay out your employees (instead of cash or payroll tips), everyone benefits: your employees, your managers, and your business. There are seven key benefits to making the switch to digital tip payments.

1. Cash Shortage Problem, Solved

As we move toward an increasingly cashless society, the cash shortage problem is one of the most compelling reasons to switch to digital tip payouts. For many restaurants, bars, and hotels, the pandemic was a major turning point: The percentage of credit card and digital transactions rapidly increased, meaning employers often didn’t have enough cash on hand to pay out tips at the end of the day or shift.

The great thing about digital tip payouts: you never have to worry about having enough cash in the safe at the end of a shift.

That means no more bank runs — giving your managers hours back in their week. And if you’ve resorted to paying for pricey armored car services? That’s an expense you can cut: Using a digital tip payout solution is only a small fraction of that cost.

2. Instant Access to Earnings

Many employees enter the hospitality workforce because of the promise of daily payouts. That’s been the industry standard for years — but given the cash shortages noted above, it’s increasingly difficult to ensure employees get their earnings at the end of every shift.

As a result, some employers pay out cash less frequently or make a drastic org-wide shift to payroll tips. But that can be problematic for employees who can’t afford to wait days or weeks for their pay.

Digital tipping solves cash management headaches while giving your employees the instant access to earnings that they expect and deserve.

As an added bonus, when you distribute tips digitally, the funds go directly to your employees’ bank accounts, wherever they bank, which promotes financial responsibility. Yes, earnings are immediately accessible — but your employees are less likely to make impulsive purchases when their money is in the bank, not on their person.

3. The Power of Choice

While instant, direct-to-bank tip-outs are often the best option for restaurant teams, it’s important to keep your employees in the driver’s seat when it comes to how they’re paid.

As noted above, some restaurants have dealt with a low-cash environment by switching from cash tips to payroll tips. And while payroll has its perks (e.g., low administrative burden), a unilateral change that causes financial strain can negatively impact recruiting, retention, and workplace culture.

On the flip side of that, you might have employees who are unbanked, meaning pay cards are the best cashless option.

The right digital tipping solution prioritizes flexibility, so you can give your employees options for how they receive their cashless tips without creating extra administrative burdens for you (or your bookkeeper).

4. Competitive Hiring Advantage

For years now, hospitality employers have faced a tough labor market. It’s always been hard to find and retain good talent — and now, with gig economy employers on the scene (think: Uber, DoorDash), it’s even more challenging.

Offering instant, cashless tip-outs is one of the best ways to stay competitive not only with other restaurants and hotels but also with the Ubers of the world.

As the hospitality industry continues to bounce back, those employers that offer digital tipping have found that it’s a useful recruiting tool and a true long-term retention play that’s “stickier” than one-time signing bonuses and other hiring gimmicks.

5. Reduce Liability and Room for Error

If you’re making bank runs or having cash delivered to your restaurant in order to distribute cash tips, you’re at a higher risk of theft and skimming. Plus, counting, recounting, and distributing cash leaves room for human error — and can lead to tip disputes, which aren’t fun for anyone. Digital tip outs solve all of these issues.

On top of preventing counting errors, digital tipping solutions can put up guardrails to prevent improper tip pooling practices. Restaurants and bars have a lot of tipping laws to keep up with — and these laws are almost always in flux. With software like Kickfin, you can stay in compliance with federal, state, and local tip laws, no matter where you live.

6. Keep Your Employees Safe

While digital tipping protects businesses from theft, it can keep your employees safer, too.

Many hospitality workers leave their shifts late at night with a pocketful of cash — making them incredibly vulnerable. Unfortunately, it’s not uncommon to hear stories of unsuspecting employees getting mugged (or worse) after closing up.

While there’s a larger conversation to be had about ensuring the general safety of employees, making the switch to digital tips ensures your people aren’t walking out of your establishment in the wee hours of the morning with wads of cash in their wallets.

7. Save Time and Money

Digital tip payouts save restaurants time and money. They don’t require counting, recounting, and distributing tips, giving managers hours back in their weeks. And because there’s little admin work required, checking out at the end of a shift becomes much faster and more streamlined, reducing labor costs.

Digital tipping also solves for one of the hidden costs of cash tips: often, managers don’t have exact change on hand and they’ll round up to the nearest dollar. When that happens for every employee, after every shift, every day — well, it adds up. Digital tip payouts are always the exact amount an employee is owed, not a penny less or a penny more.

How Do You Choose a Digital Tip Payout Solution?

There are a couple of different options when it comes to digital tip payout solutions.

Pay Cards

Pay cards are one way to go when exploring digital tip payout solutions. A lot like debit cards, managers issue pay cards to employees and digitally transfer funds via an integrated software system at the end of each shift or pay cycle.

The money stays on the card and can be spent using the card itself or deposited into employees’ bank accounts. Or they can even withdraw money from it, just like an ATM card.

While pay cards might seem like a solid low-cost solution for employers, there are some major drawbacks to pay cards that put your employees at a disadvantage. Reasons to avoid pay cards include:

Hidden fees
Long transfer times
Low vendor acceptance
Fewer regulations

(For more information on why pay cards might not be the best option for your restaurant, see why Rock N Roll Sushi switched from pay cards to Kickfin’s digital tipping solution.)

Instant Tip Payment Platform

Another digital tip payout solution is Kickfin. In fact, it’s the #1 tip distribution software on the market.

Hospitality employers can set up Kickfin in one day — and it integrates with software you’re already using. Once you’ve uploaded your employees into the Kickfin portal, they can choose to enroll either by text message or email in seconds. Tips are transferred directly into their bank accounts instantly at the end of every shift, so there’s no more waiting hours (or days) to get what they’re owed.

The Kickfin platform is also a breeze to manage. You can add, remove, or edit employee information easily. Reporting features offer innovative tracking with the ability to roll up payments made over time across locations. Kickfin is safe and secure, meaning we’re 100% PCI compliant. Employees never have to share their personal banking information because it’s not stored in the system. And when you need reporting, download information seamlessly into a .csv file for easy EOY filing.

Make the Switch to Digital Tipping

Leveraging a digital tipping solution is a no-brainer. The key, of course, is choosing the right digital tipping platform for your business.

To see why restaurants and bars across the country are switching to Kickfin, check out some of our favorite success stories. Or better yet, get in touch and we’ll walk you through a personalized demo of our platform.

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Restaurant Management

Tip Pooling: Pros and Cons

For restaurant owners looking to boost teamwork and make sure every employee gets their fair share, a tip pool or tip share seems like a natural solution. But like there are pros and cons to tip pooling that every operator should be aware of.

Of course, it doesn’t always make sense to pool tips. (And when it does make sense, tip pooling policies are definitely not one-size-fits-all!)

If you’re on the fence, check out our tip pooling pro-con list below and consider how they would affect your restaurant’s unique dynamics.

What are the pros of tip pooling?

It takes a lot of hard work and collaboration to deliver an excellent guest experience. For most restaurants, the primary goal of tip pooling is to ensure all employees are fairly rewarded for their contributions.

Here are a few of the benefits that tip pooling offers restaurant teams.

1. Improved performance

When executed strategically, tip pooling can bring your team together around a shared goal — delivering a top-notch guest experience — and reward them for doing so.

And when employees are all working toward a common goal, they’re much more likely to work together and go out of their way to lend a helping hand or fill in gaps. This can be particularly true for tip pools that include employees who generally aren’t directly tipped, like bussers, hosts, and back-of-house employees.

2. Reduced competition among servers

Does one section get all of the large parties (aka all the large tips)? Or does your patio section get too hot for most guests during the summer? When employees aren’t sharing tips, your workplace culture might start to feel (overly) competitive and even lead to tension or disputes. When servers start feeling slighted or get hung up on who-got-which-table, not only does that affect morale — it slows everyone down.

An equitable tip pool can keep servers from feeling like they need to keep score, so they can focus on providing top-notch service to all of the guests in the restaurant.

3. Increased focus on training

When you bring on new staff, you typically have them train with your best veteran servers. And when those vets know that their trainee will be part of their future tip pool, they’ll be more invested in the training, making sure to give them a master class in upselling and customer service.

4. More equitable distribution

Unfortunately, customer biases — conscious or not — can impact tip amounts. Whether based on race, gender, or other factors, this kind of discrimination can affect your employees’ livelihoods.

While restaurant operators can’t control if some employees receive preferential treatment, they can help to compensate for those injustices by pooling and fairly distributing tips.

Cons of Tip Pooling

While most restaurants these days run some form of tip pool or tip share, there are some common drawback and pitfalls to tip pooling, which are worth considering before you implement a new policy

1. Top performers may feel negatively impacted

If your best servers are consistently bringing in far more than the standard 18-20% in tips, they might not be so pleased to share with employees who may not have the same experience, talent or work ethic.

Couple that with the fact that some servers can turn tables much quicker than others, resulting in a higher volume of sales and a whole lot more tip income — well, your top earners could start feeling cheated by the tip pool.

And in a tough labor market, if a hardworking employee isn’t happy with their earnings, they likely have other options.

2. Under-performers can slip through the cracks

On the flip side of that: a tip pool could allow lower-performing employees to slip through the cracks. If you’re not closely evaluating the average tip amount (and average check size!), you may miss that one of your employees is struggling with their customer service.

3. Compliance is an added consideration

Tip pooling is regulated at the federal and (usually) state level. Some municipalities also have their own rules around how to legally pool tips. These laws can get pretty complicated, making it all too easy to fall out of compliance without even knowing it. For example: managers can’t participate in a tip pool; but what happens if a manager is also performing server duties? Can you include back-of-house in your tip pool? Does your eligibility for the tip credit change if you operate a tip pool? It’s important to know the answers to all of these questions and fully understand the laws that apply to each of your locations. (Especially if you have locations in multiple states!)

Tip Pooling Pros and Cons at a Glance

That’s a lot of information to take in, so here it is a handy-dandy pro-con chart.

To Pool or Not to Pool?

The majority of restaurants in the U.S. operate some form of tip pool. At Kickfin, we’ve worked with thousands of restaurant teams who participate in tip pooling or tip sharing. We’ve found that often, the positives outweigh the negatives.

But that comes with a major caveat: the best tip pooling teams have been strategic and intentional with their policies — and as a result, no two tip pooling policies look exactly the same.

If you want to set yourself up for tip pooling success, here are a few general rules of thumb.

Evaluate your requirements: Ask yourself why you’re running a tip pool. What needs are you trying to address or problems are you trying to fix? Specifically consider your restaurant type, team size, org chart, and local market to find the best policy for you.
Don’t overcomplicate: It shouldn’t require a degree in calculus to calculate your tip pool. If you feel like it’s getting unwieldy, it’s possible you’re setting your team up for mistakes and tracking issues.
Get feedback for better buy-in: This shouldn’t be a decision-by-committee scenario, but it’s worth checking with management and even some of your team’s unofficial leaders to get their input before running with a new policy. This can help get the rest of your employees on board.
Write it down and run it by your counsel: Your tip pooling policy should be on paper, in black and white. You should also have your legal counsel review it to make sure you’re not inadvertently out of compliance with tip pooling regulations.
Communicate everything: Once you’re feeling good about your policy, share it. Make sure every tip-eligible employee understands how it works and has the opportunity to ask questions.
Ensure transparency by tracking everything: It’s not enough to share your policy. It’s important that every payout is tracked, including how those payouts were calculated. Not only does that streamline accounting and reporting; it also creates a culture of trust with your employees. If there is ever any question around a payout, having a digital paper trail is invaluable.

The best tip pools are automated

Tip pool calculations often happen in a spreadsheet, which is less than ideal. Kickfin integrates with your POS, so you can eliminate spreadsheet math, reducing the risk of human error and ensuring every payout is accurately calculated and tracked. Plus: Kickfin customers can send instant, cashless payouts directly to their employees’ bank of choice.

The result: All the benefits of tip pooling, without the hassles, risk, and time required. (In fact, many of our users can calculate and pay out tips at the end of each shift in under 60 seconds!)

Want to learn more? Request a demo today.

Product and Company News

Kickfin Recognized on the 2025 Inc. Regionals List

Kickfin has earned a top spot on the 2025 Inc. Regionals list in the Southwest region! This recognition places us among the fastest-growing privately held companies in America—and we couldn’t be prouder of what this means for our team, our customers, and the restaurant industry at large.

A Milestone Achievement

As the #1 tip distribution platform, Kickfin is trusted by thousands of restaurant teams to automate tip pooling and payouts. Since 2017, our technology has given managers hours back in their week while improving accuracy, visibility, and reporting for operators.

Only 951 companies made the cut across all regions, and in the Southwest alone, the businesses on this list contributed 13,809 jobs to the U.S. economy while achieving a median growth rate of approximately 106 percent from 2021 to 2023.

Powering the Future of Tip Management

In the past year, Kickfin has taken automated tip management to a whole new level. In addition to exciting new features that make our platform more robust than ever, we continue to add to the list of our direct integrations with the leading POS brands—which currently includes Toast, SkyTab, Square, Heartland, RPOWER, PAR POS, Oracle MICROS, NCR Aloha, and more.

→ See how the Kickfin-Toast integration “changed everything” for HOBNOB restaurants

Kickfin’s POS integrations give our customers the ability to auto-calculate even the most complex tip pools in just a few clicks, which eliminates unwieldy tip spreadsheets, saves managers even more time, and gives operators unprecedented visibility into payout calculations and history.

A Heartfelt Thank You

This achievement wouldn’t have been possible without the trust of our customers and the dedication of our team.

As Justin Roberts, co-CEO of Kickfin, puts it: “We’re incredibly grateful to our customers who have made this growth possible by trusting Kickfin with their tip management needs. This recognition is a testament to the value that automated tip management brings to restaurant teams—helping them save time, reduce risk, and take care of their people.”

We’re honored to be included in the 2025 Inc. Regionals list, and we’re excited to see what the rest of 2025 has in store!

Product and Company News, Technology and Software

Kickfin Integrates with RPOWER POS to Automate Tip Distribution for Restaurants, Bars and Nightlife

You heard that right — Kickfin has added yet another partner to our ever-growing list of POS integrations!

RPOWER POS has joined the list of leading POS systems that now integrate with Kickfin so users can fully automate tip calculations and payouts.

RPOWER is a trusted name in the restaurant industry known for its handheld devices, online ordering capabilities, and robust reporting. RPOWER’s dedication to staying on the cutting edge of restaurant tech makes the integration with Kickfin a perfect match!

With the RPOWER-Kickfin integration, restaurant operators can:

Easily build out highly complex tip policies
Calculate tip outs based on roles, shifts and hours worked
Distribute tips directly to employee bank accounts
Establish an electronic “paper trail” for every tip out

( …and more. Dive into the latest Kickfin updates for the full scoop.)

Like all of our integration customers, when RPOWER users activate the Kickfin integration, they’ll have access to our robust Customer Success team (at no extra cost!). We’re here 24/7 to review and build out your tip policy within the platform, so you’ll be up and running in a flash.

Collaboration with Riot Hospitality Group

This integration was especially exciting because we worked hand-in-hand with one of our longstanding customers, Riot Hospitality Group, to ensure the integration checked every box — and that it could handle their complex tip pooling policies.

“Kickfin has been an outstanding partner to Riot Hospitality Group for years,” said J Goldin, the systems director for RHG.

“They had already helped us go fully cashless, which eliminated a lot of risk for our teams. When we decided to completely automate tip payouts, they were a natural choice to help with that as well. We worked hand in hand with Kickfin and RPOWER to ensure the system could handle the intense complexity of our rules, while still being incredibly easy to use for our operators.”

“Kickfin is easy to implement and easy to use. If you’re thinking about trying it, you’ll be glad you did.”

As our co-CEO Justin Roberts puts it, this integration is a “no brainer for RPOWER users who understand how valuable their managers’ time is.”

RPOWER users, we’re ready for you! Schedule a demo to learn how you can activate your integration.

(Not an RPOWER user but want to take advantage of these time-saving features? See if Kickfin is integrated with your POS!)

Product and Company News

Kickfin Product Updates: New Year, New Features!

We kicked off 2025 with some major (!) updates to our Tip Calculator features.

It was a big release, and we’ll break it all down for you here — but the big headlines are:

More integrations
More speed
More flexibility

If you’re not already using Kickfin — or if you haven’t integrated Kickfin with your POS to automate tip calcs just yet — this is for you! Read on to see how you can use Kickfin’s newest tip calc features to un-clunk your tip pooling process.

More integrations, coming right up

We’re continuing to roll out integrations with the leading POS systems, giving restaurant teams the power to auto-calculate tip pools and shares in a matter of clicks.

(Side note: Kickfin only builds direct POS integrations — not using a third-party solution! — which streamlines your tech stack and keeps your costs lower.)

We were thrilled to add RPOWER to our growing list of integrations, which already includes Toast, Square, SkyTab, SpotOn, PAR and more.

If you’re an RPOWER user and you’re not yet a Kickfin customer, request a demo and we’ll show you the integration in action!

Handle autograts with ease

For servers and bartenders handling large parties, autograts can be great — but for managers, they can turn into a logistical nightmare. Now, Kickfin can help with that…

With this latest release, you can break tips and autograts into separate categories with their own set of rules for distribution. You have the flexibility to manage autograt tip splits completely separate from regular tip outs, so you can fairly reward a hardworking server-bartender-busser trio for a job well done on a 30-top.

Tips & Autograts Broken Out on Tip Data Page

Tips & Autograts Broken Out on Review Screen

With this new set up, you’ll also get more transparency in reporting. You’ll be able to see the breakdown of tips and autograts collected by each user in your reporting dashboards (more on that later!).

Include cash tips in your distributions

You heard that right — we can now distribute shares of cash tips digitally, directly to your employees’ bank accounts. Instead of doing the math on cash tips by hand, you can easily add cash to your tip pool, and we’ll calculate the share among employees for you.

Important note: cash distributions aren’t available for all of our integration partners. Contact us for more info.

Advanced Tip Rules (for even the unruliest policies)

Think your tip policy is extra tricky? Don’t worry — we’ve seen ‘em all. And there aren’t many Kickfin can’t handle, thanks to our Advanced Tip Rules feature.

If you have Advanced Tip Rules enabled, we’ve added a few new capabilities so you can further customize your tip share while we take care of the complicated math behind the scenes. Here are just a few examples of the new features we’re rolling out.

Not using Advanced Tip Rules? Reach out to us if you’d like to enable these features.

Per Segment Tip Sharing

We’ve been calculating tip shares on a check-by-check basis. For example, if you have servers sharing a percentage of tips with bussers, we would only calculate and deduct that percentage if a busser was working at the time that a check was processed. We call this Per Check Tip Sharing.

Now, we’re introducing Per Segment Tip Sharing, which gives you the option to deduct a tip share from every check processed during a shift. Let’s go back to our example — servers sharing a percent of tips with bussers. With Per Segment Tip Sharing, we would deduct a percentage of the server’s tip for every check processed, even if the busser gets cut two hours before the server.

Split Evenly

Would you prefer that all of your support staff take home an even share of their tip pool? We can now make that happen.

Previously, our tip shares entered a pool and were divided among beneficiaries based on how many minutes they worked during a shift, which we call splitting by Time Worked. With our new product update, we’re introducing the Split Evenly option, which enables you to send an equal part of a tip share to every beneficiary that worked within a segment.

More accuracy

In the past, cash autograt payments were lumped in with credit card autograts and credit card tips, resulting in credit card fee deductions on cash transactions. But that is no more!

Now we’re able to deduct credit card fees only where they apply, so you’ll no longer see credit card fee deductions attached to cash autograt transactions.

Plus, we’ve gotten even better at math. With our new update, we can prevent rounding errors, so our tip disbursal should match the tips collected in your POS to the penny.

Revamped and expanded reporting

We added new reporting views to give you more insight into each pay period, individual pay sets, and tip calculations. Here’s a quick look at your new pay period report with expanded filters:

Main Pay Period Report - Filter Bar Expanded

You’ll notice that there are now separate columns for tips and autograts, but you can still view the gross amount earned (tips + autograts = gross).

And it doesn’t stop at the main reporting page. You’ll see this more detailed reporting when you look at individual employee pay period reports, review a specific pay set, or export the information from any of your reporting dashboards.

We know this is a lot of new information to take in — but we’ve got you covered with our full Product Release Recap. Simply log in to Kickfin, click on your name in the upper left corner and select “Support” to access that portal.

Not using Kickfin? Dying to get rid of your old-fashioned gratuity management system? Drooling over these new features? We’d love to have you. Reach out to us today to see how our platform could save you time and money.