Drumroll, please! …
After months of building, Kickfin is thrilled to announce the launch of our new Customer Support Portal.
What the Support Portal means for you
First things first: Keep in mind that our support team (made of living, breathing humans) is always here for Kickfin users — and we’re continuing to grow so that we can keep pace with our ever-expanding customer base.
But the Kickfin Support Portal gives you a new “self-service” option. In other words: If you have a question or need product guidance, you’ve now got a wealth of easy-to-navigate product knowledge at your fingertips, so it’s likely you can resolve your issue without ever needing to create a support case.
Every Kickfin customer now has 24/7 access to the Support Portal, which includes:
- Articles and frequently asked questions
- Training videos and playlists
- Case management, where you can open a new support request or view an existing one
Access to these resources are managed by the same roles that manage your permissions in the Kickfin app, so everyone only sees the information they need.
We’re adding new content weekly, and if there’s something in particular you need that’s not there, just drop us a line so we’ll add it for you!
The goal, as always, is to get your questions answered and issues resolved as fast as possible. And of course: if you need to talk to a real human, you can always get in touch here.
If you’re a customer, log in to the portal here and take a look around! (And if you’re not a customer: what are you waiting for? 🙂 Get a demo today!).
