Kickfin Takes Efficiency to the Next Level at Pouring With Heart

Meet Chris.

Before he became an accountant, Chris Gieske spent 10 years working in front-end hospitality.

Which means now, as the Director of Accounting for Pouring With Heart, he’s got a pretty firm grasp of the inner workings of a restaurant, from every angle. He’s experienced, first hand, challenges and pain points that restaurant teams deal with operationally, financially, as employers and employees.

Chris knows all too well that old-school tip payments cause problems across the board.

“Cash tip-outs really clogged up our back-end accounting,” Chris said. “Operators were taking out a half day of work to deal with cash management, they were making bank runs, we were running into reconciliation issues — it was a lot.”

Taking efficiency to the next level

“We were at a point where we needed to streamline everything: front-end processes, back-end processes, employee payments,” Chris said. “That’s why we initially signed up for Kickfin.”

Pouring With Heart has been using Kickfin since 2019, and they’ve seen consistent, measurable ROI — especially as they’ve continued to grow beyond their original California footprint and into new regions.

Chris said that Kickfin benefits include:

• Employee satisfaction: PWH workers — like most hospitality folks — want to get paid instantly, and in a competitive labor market, Kickfin helps keep employees happy. Chris said the software has proven to be reliable and trustworthy.
• Accurate, streamlined accounting: Kickfin has removed a lot of the “discussion around theoretical deposits,” and it’s minimized human error and reconciliation issues.
• Time savings: The PWH team no longer has to spend hours dealing with problems and workarounds due to cash shortages.
• Simple setup: Chris said it was easy to get Kickfin up and running, and he was able to leave most of the front-implementation to his GMs. When his team has had questions, Kickfin support has been easy to reach and quick to help.