Category: Hiring, Training and Retention

It’s no secret that tax season is confusing and stressful, especially when you work in the hospitality industry. Many restaurant employees — whether they’re newbies or seasoned pros — aren’t exactly sure what’s required when it comes to reporting their income and filing taxes. There tends to be a lot of misconceptions particularly when it comes to reporting on tips received.

Maybe your employees are asking questions, or maybe you have a hunch that they should be asking questions. If that’s the case, we’ve taken the liberty of answering a few FAQs that your staff might find helpful. (Obligatory disclaimer: Of course, this is not intended to be tax, legal or accounting advice, and it’s always best to point them in the direction of a certified tax pro if they need help!). 

1. Do I have to report my tips to the IRS? 

Short answer: yes. 

Employees are required to report all income, including tips received while working at a restaurant, on their tax returns. This includes cash tips, credit card tips, and tips received via electronic payment platforms. 

Accurately reporting your income, including the tips you’ve earned, ensures that you avoid penalties and legal issues. But it’s not just about ensuring “Uncle Sam” gets his due; it also behooves you to avoid underreporting your earnings. More on that in a minute…

To make things easier, it’s advisable to keep detailed records of your tips to ensure accurate reporting come tax time. (If you’re a Kickfin user, of course, that’s easy to do!)

These days, you probably receive tips from customers in one of two ways: either they add a tip via credit card when they pay the bill, or they’ll leave a cash tip. Here’s what to know about reporting credit card tips and cash tips to the IRS

Reporting credit card tips

Most restaurants use POS systems to run their front-of-house operations. When customers leave tips on credit cards, they’re getting tracked in the POS and reported to the IRS by your employer. As a result, those tips are going to be included on the W-2 or 1099 that your employer gives you.

That’s because your employer is responsible for paying taxes on your tip earnings, too. In addition to paying payroll taxes, employers are required to withhold income taxes, Social Security taxes, and Medicare taxes on those employee tips, just as they would on other forms of employee compensation. They must keep accurate records of all tips reported by employees and include those amounts when filing employment tax returns.

(Keep in mind: this is the case for all tips left on credit cards, no matter how your employer is paying out those tips — cash, digitally, paycard or payroll. In other words, even if you’re leaving your shift with a wad of cash in your wallet, the IRS is well aware that you earned those tips, assuming your customers are primarily paying with credit cards.)

What’s more: because cash tips are less common and POS data is readily available, the IRS collects income information based on the credit card tips you input through their SITCA program. So, there’s really no way around reporting credit card tips to the IRS, and you’ll be liable for income tax on those tips. 

>> Learn more about SITCA and tip reporting

Reporting cash tips

This is where things can get a little muddy. 

It’s been common practice in the restaurant industry to under-report cash tips (or not report them at all). Technically, this is illegal. 

Bottom line: Employees are required to report all tips received when you file your taxes, including cash tips that were not run through your restaurant’s POS. Again, if you don’t accurately report your tip earnings, you could face financial and/or legal penalties. 

2. Does it affect my employer (and will they care?) if I under report my cash tips? 

Most restaurants are using the tip credit to decrease their monthly labor costs — so under reported tips could cause them some problems. 

Your employer’s biggest concern here is making sure that you earn at least minimum wage with the addition of your tips. If the majority of your tips are coming from credit cards, those are already automatically reported through your POS system, and your employer can track them for compliance purposes. But if you’re the rare server who earns more cash these days, then under reporting tips could cause a big spike in labor costs for your employer. 

In short, your employer probably won’t care if you don’t report all of your cash tips, but there are some serious reasons why you should…

3. What happens to me if I under report my cash tips? 

Leaving those cash tips untaxed might give you more freedom in the short run, but it could affect your future financial security. 

1. You run the risk of being audited. No, it’s not super likely, but there’s always a chance that the IRS may be suspicious of your reported sales compared to your reported tips. This discrepancy could cost you in the long run.
   
   
2. Unemployment and disability payments are based on wages. If you’re under-reporting your tips, it could hurt you if you ever need to rely on unemployment or disability (which many restaurant employees had to do during the pandemic). With your income artificially decreased, you’ll have to live off of much less than you’re actually owed.
   
   
3. It may be harder to make investments in your future. We know great servers who are raking in the cash… but when you’re ready to make a major financial move, you might not have the documentation to back it up. For example, you might love a house that is technically in your budget, but without proof of your entire income, you might not qualify for a sizable enough home loan or be able to prove that you make three times the rent.

4. How does my tip reporting affect my taxes? 

Ultimately, how much you report in tips will determine how much you owe in taxes — that’s kind of the whole point of reporting your income. The more you report, the higher your tax liability. 

5. Why do I owe taxes every year? Aren’t they supposed to be withheld from my pay? 

They are — but your hourly wage probably isn’t enough to cover your entire tax responsibilities. You might remember picking up several $0 paychecks throughout the year. 

This isn’t necessarily a bad thing: many financial experts say that it’s actually better to owe taxes when you file. That means you had more freedom to invest throughout the year, and that you weren’t offering the government a loan that they have to pay back in April. 

But we get it. That big tax refund is way more fun to see hit your bank account, and you might not be prepared to pay up if you owe. If you’re afraid that you’ll owe taxes (or panicking about where you’re going to get the money to pay them), here’s what you can do to ease your burden. 

• Set taxes aside each week. Even though you’re walking out with tips in hand (or in your bank account), that doesn’t mean they aren’t going to be taxed eventually. Each week, count up your tips and set 10-15% aside to save for tax season. If you have extra money leftover — take a vacation!
  
  

• Explore write offs and deductions. Did you pay for your own uniform? Or for a safe alcohol service course? Are credit card fees taken out of your tips? All of these are deductions that you can use to reduce how much you owe.
  
  

• Keep precise records. You’ll need to know how much you spent on work-related expenses and will need to back it up with documentation. If your employer is using Kickfin, your account is a great source of truth for all of your tip payout information. 

All of this reporting and recordkeeping can feel overwhelming — especially for servers who can’t remember how much cash they left with last night, let alone a year ago. Make sure your employees have all the tools they need to make smart financial decisions. Check out how Kickfin’s reporting can make life easier for managers and servers alike.

Like any good business owner, restaurant operators are always looking for ways to reduce overhead costs and bump up profits. And one way to cut costs without sacrificing quality is to relieve some of your tax burden using the credits available to food and beverage businesses. 

One that you need to know: the FICA tip credit. Thanks to America’s tipping culture, most servers earn the majority of wages from tips paid directly from customers, and the IRS is willing to acknowledge that. 

Here’s everything you need to know about the FICA tip credit for restaurant operators. (Obligatory disclaimer: this is not intended to be legal or financial advice — always consult with your legal counsel or tax professional if you have questions!)

What is the FICA tip credit? 

You’ve heard of the tip credit — here’s another “credit” that restaurant owners can use to decrease costs. 

FICA taxes are your payroll taxes that go towards federal programs, like Social Security and Medicare. The liability for FICA taxes is shared between the employee and employer. 

But technically, aren’t customers the one paying servers’ wages through their tips? Should all of the tipped income tax liability fall on the restaurant owner? 

According to the federal government, the answer is no. You can take a tax credit to decrease your burden on employee payroll taxes based on the amount of tips that your employees report above minimum wage. This is called the FICA tip credit, which is part of the general business tax credit. 

When is the FICA tip credit applicable? 

There are some important conditions that restaurant operators must comply with in order to qualify for the FICA tax credit. 

• You must own a food and beverage business where tipping is customary 
• Tips must be given voluntarily (so service charges do not count toward tips, even if they’re paid directly to employees)
• You must owe taxes in order to qualify 
• The FICA tax credit cannot reduce your tax liability below $0
• You cannot claim the FICA tax credit and deduct those same taxes as a business expense

How to calculate the FICA tip credit 

Here’s an example of how to calculate the FICA tip credit for a tipped employee. 

Before we get started on the math, note that the FICA tip credit is based on a minimum wage of $5.15 per hour (the minimum wage when the credit was established). Employers are allowed to take the tax credit on any tips that a server earns above the $5.15 minimum wage.

So, let’s say:

Your server works 100 hours over the course of a month. During that time, the server also earned $1000 in tips. You’re taking the tip credit and paying $2.13 an hour for her time.

100 hours x $5.15 minimum wage = $515 required minimum wage for FICA tax credit

100 hours x $2.13 hourly wage = $213 actual wages paid 

$515 minimum wage – $213 actual wage = $302 ineligible FICA tax credit amount 

$1000 in tips – $302 ineligible credit amount = $698 eligible FICA tax credit amount

$698 eligible credit x 7.65% FICA tax rate = $53.40 FICA tax credit

If your restaurant already pays more than the required minimum wage of $5.15 per hour, then you can simply take the FICA tax credit on any tips earned outside of their hourly wages. 

For example, your server works 100 hours in a month and earns $1000 in tips. You pay her $7.25 in hourly wages. 

$1000 eligible credit amount x 7.65% FICA tax rate = $76.50 FICA tax credit

Obligatory disclaimer: While we’re here to provide information and tips, remember to always consult with an expert when you’re preparing your taxes so that you can get advice personalized for your business. 

Make life easier with Kickfin’s tip management platform

We know that’s a lot of math, but with powerful reporting tools, the tip management process is a whole lot smoother for everyone involved. 

For better, easier tip tracking and reporting that will simplify tax season, check out Kickfin’s tip management platform. Our solution streamlines tip reporting as well as digital tip payouts and tip pool calculations. Request a demo to learn more.

Tipping is as American as apple pie — so much so that it has become heavily regulated.  

Here’s one tipping regulation that most restaurant owners can cheer for: the tip credit. Find out about the federal laws that allow employers to subsidize labor costs through tipped earnings. (Obligatory disclaimer: this is not intended to be legal or financial advice — always consult with your legal counsel or tax professional if you have questions!)

What is the tip credit? 

There’s a federal minimum wage of $7.25 an hour, but many restaurants only pay their servers $2.13. How? 

Since servers and bartenders earn the majority of their living from tips, the U.S. Department of Labor created the “tip credit,” which allows employers to count tipped earnings toward their minimum wage requirements. 

Under the Fair Labor Standards Act (FLSA), the federal minimum wage is set at $7.25 per hour, but employers can take a credit of up to $5.12 per hour. (Importantly, this number varies by state — more on that later). 

If you take the tip credit, you’ll ensure that servers earn at least $7.25 an hour in wages and tips (hopefully much more!), and take the tip credit when it’s time to run payroll. 

“Taking” the tip credit: Is it fair to employees? 

As most restaurant pros know all too well, this industry is known for its tight margins. That’s why a tip-friendly culture can be beneficial to both hospitality employers and employees. Tipping frequently enables hardworking, well-deserving employees to earn far more than minimum wage requirements — and far more than what revenue constraints allow operators to pay their people. (In fact, many full-service restaurant servers earn $20 or more per hour.)

In states where the tip credit is allowed, and in restaurants where tipping volumes are sufficient, the tip credit allows restaurant owners to reduce some of their labor costs, while ensuring their staff still make at least a living wage.

Which states allow you to take the tip credit? 

Based on your location, taking the tip credit may not be an option for you. Make sure you know the legality in your state and how it will affect your recruiting efforts. 

States that allow the tip credit

If you live in any of the following states, you’re in luck! As of publication, these are the states that allow some form of the tip credit.

• Alabama
• Arizona
• Arkansas
• Colorado
• Connecticut
• Delaware
• District of Columbia
• Florida
• Georgia
• Hawaii
• Idaho
• Illinois
• Indiana
• Iowa
• Kansas
• Kentucky
• Louisiana
• Maine
• Maryland
• Massachusetts
• Michigan
• Mississippi
• Missouri
• Nebraska
• New Hampshire
• New Jersey
• New Mexico
• New York
• North Carolina
• North Dakota
• Ohio
• Oklahoma
• Pennsylvania
• Rhode Island
• South Carolina
• South Dakota
• Tennessee
• Texas
• Utah
• Vermont
• Virginia
• West Virginia
• Wisconsin
• Wyoming

While all of these states allow a tip credit, check your state laws to see how much you can take per hour. In states with higher minimum wage requirements, you may see higher tip credit amounts — and other states that lower the maximum tip credit amount. 

States that ban the tip credit

At the time of publication, these states do not allow employers to take the tip credit for their FOH staff, meaning all employees must be paid at least the state minimum wage.

• Alaska
• California 
• Minnesota
• Montana
• Nevada 
• Oregan
• Washington 

Which employees does the tip credit apply to? 

Big picture: In states where you can take the tip credit, it applies only to tipped employees. That means your untipped employees — i.e., your back-of-house staff — are not eligible for a tip credit. 

But of course, we’re talking about the law here, so exceptions and caveats abound! Even if it’s allowed in your state, there are still some boxes you have to check before taking the tip credit on all of your tipped employees. 

To determine which employees qualify for the tip credit, here are a few questions you need to ask. 

• Is the tip credit allowed in my state? Again, a handful of states do not allow employers to take the federal tip credit, period.
• How much do my employees earn in tips? You can only take the tip credit for tipped employees who regularly earn at least $30 a month in tips. 
• How much time are my tipped employees spending on non-tip-producing duties?  

This one is a little tricky. Basically, the tip credit can only be applied to the hours your tipped employees spend doing work that produces tips OR that directly supports tip-producing work, a.k.a. side work. (Per the DOL, supporting tasks include “dining room prep work, such as refilling salt and pepper shakers and ketchup bottles, rolling silverware, folding napkins, and setting tables”).

However: Employers lose the tip credit for the time their tipped employees spend doing side work if that side work exceeds 20% of their workweek. (This is known as the 80/20 rule.)

Additionally, employers lose the tip credit for the time their employees spend doing side work if they’re doing side work for more than 30 consecutive minutes. In other words, even if an employee spends less than 20% of their total workweek doing side work, the tip credit doesn’t apply to any periods of time where the employee spent 30 consecutive minutes or more on side work. 

Suffice it to say, this can get really complicated, really fast. Understanding the rules themselves is only half the battle; being able to track and apply them can be a challenge, too.

If you’re confused (or even if you think you’ve got it down pat) — it’s a good idea to consult with legal counsel to ensure you’re operating above board.

Can I take the tip credit if I implement a tip pool?

Tip pooling, like the tip credit, is pretty heavily regulated at both the federal and state levels. And just like taking the tip credit, it can be easy to be unintentionally out of compliance when it comes to tip pooling. 

So what happens if you run a tip pool and you want to take the tip credit (or vice versa)?

There are two key things to note.

• Implementing a tip pool doesn’t preclude you from taking the tip credit.
• However, if you want to take the tip credit, your tip pool cannot include back-of-house (i.e. non-tipped) employees.

In other words: if you’re taking the tip credit, only tipped employees can participate in tip pooing or tip sharing. If BOH employees get tipped out — which is legal in many places — then you can’t take the tip credit for any of your employees, including your FOH folks. 

Do I have to notify my employees about the tip credit?

You are required to give your employees notice at the time they’re hired that you’re taking the tip  credit.

What is the FICA tip credit?

This is another huge opportunity for employers to increase profit margins without cutting costs on food or labor. Typically, employers are required to pay a share of their employees’ Social Security and Medicare taxes (also known as FICA) based on their income. The program was designed to incentivize employers to better monitor staff tip reporting. 

Since many servers and bartenders increase their wages to well over minimum wage in tips, the FICA tip credit allows restaurant owners to decrease their tax liability. Rather than determining their FICA tax liability by total income (including tips), this tax credit allows employers to only pay FICA taxes on employee earnings that are above minimum wage. 

Simplify tipping for your team 

If you have tipped employees, you have to deal with a lot of cash. It’s taking up managers’ time and creating a reporting nightmare. Move into the future with Kickfin — the easiest way to pay out tips. Kickfin’s capabilities digitize tip payouts, simplify tip pool calculations, and makes reporting a breeze. 

Learn more about Kickfin today. 

Restaurant training is a method for restaurant owners and managers to equip staff with the knowledge and skills they need to do their jobs. This training covers key areas such as customer service, food preparation, and safety procedures. Effective training is crucial as it enhances service quality, improves staff morale, and leads to a profitable and well-run restaurant.

What Is Restaurant Training?

Restaurant training is the process of teaching new and existing employees the things they need to perform their job duties effectively. This includes everything from learning how to use the equipment and tools in the kitchen to understanding menu items, serving customers, preventing foodborne illness, and reacting appropriately in emergencies.

Restaurant training isn’t limited to new employees. It’s also crucial for existing staff to receive ongoing training to keep up with changes, trends, and standards. Providing high-quality training is an investment in your employees and your business, as properly trained staff can boost the efficiency and productivity of your restaurant, improving customer satisfaction and profits.

Why Restaurant Training Is Important

Restaurant training helps restaurant owners and managers build a competent staff and create a good dining experience for patrons. Restaurant training is important because it can:

• Build skilled and motivated teams. Effective restaurant training ensures staff members have the skills and information necessary to perform their duties efficiently.
• Maintain consistency. Through proper training, your staff members can learn the correct procedures, techniques, and standards to maintain consistency in service and food. This ensures a consistent experience for customers every time they visit your restaurant.
• Improve customer satisfaction. Well-trained employees are better equipped to handle customer inquiries and complaints effectively. This improves customer satisfaction, leading to increased sales and positive reviews.
• Reduce employee turnover. Investing in your employees through training can also help boost morale and reduce employee turnover. When staff members feel valued and equipped with the necessary skills, they are more likely to stay with your restaurant. 
• Create growth opportunities. Good training also provides employees with opportunities for professional growth and development. Continual learning leads to increased knowledge, skills, and expertise, opening up new career opportunities within the restaurant industry.
• Ensure compliance with regulations. The restaurant industry is highly regulated, with specific rules and regulations that you and your employees must follow. Through proper training, your staff can learn the guidelines and procedures to ensure compliance with health and safety regulations, food handling standards, and other requirements.

Types of Restaurant Training

You can implement several types of restaurant training to ensure your team is efficient, confident, and ready to provide the best possible service. These are the main types of restaurant training and why each is important.

Basic Training

Basic training in a restaurant primarily involves orientation and familiarization with the employee handbook. This includes introducing new hires to the restaurant’s culture, values, and expectations. You can also use orientation to clarify job descriptions, roles, and responsibilities. 

Basic training also covers a thorough understanding of the employee handbook, which outlines the restaurant’s policies, procedures, and standards, along with information about employee benefits, code of conduct, and guidelines for addressing grievances. The handbook serves as a reference tool that employees can consult whenever necessary.

Front-of-house Training

Front-of-house training refers to the education and instruction given to employees who directly interact with customers – including bartenders, servers, hosts, and bussers. This training is vital as these individuals are the face of the restaurant, and their performance directly impacts customers’ dining experience.

The training typically includes modules on customer service skills, menu knowledge, and restaurant operations. It teaches employees how to interact with customers professionally, handle complaints, and deliver an exceptional dining experience. It helps staff anticipate customer’s needs and exceed their expectations.

Back-of-house Training

Back-of-house training is for staff members who work behind the scenes, including chefs, line cooks, dishwashers, and prep workers. This type of training focuses on culinary skills, food prep techniques, plating presentation, inventory management, equipment usage, and safety protocols. 

Such training can ensure consistency in food taste and presentation, leading to a more satisfying customer experience. Employees are also trained on proper food storage, temperature control, cross-contamination prevention, and cleaning and sanitizing procedures. This helps prevent foodborne illnesses, ensures the health and safety of customers, and maintains the restaurant’s reputation.

Technology Training

Technology training is an increasingly critical component of employee training in modern restaurants. It involves equipping staff with the knowledge and skills to operate and maximize the use of various tools, including point-of-sale (POS) systems, reservation systems, kitchen display systems, and digital menu boards. It may also cover mobile and online ordering platforms and social media platforms for marketing and customer engagement purposes. 

You should train employees not only on how to use these systems but also on troubleshooting common issues and understanding how these tools contribute to the overall operation and success of the restaurant.

However, technology training is not a one-time event. As restaurant technology evolves rapidly, you must regularly update training programs for new features or systems. 

Cross-training

Cross-training in a restaurant is the process of training employees to perform multiple roles within the business beyond their primary job responsibilities. For example, this might involve a server learning how to operate the bar, a line cook understanding the nuances of customer interaction, or a host gaining a general understanding of the processes and pressures of the kitchen. 

Cross-training is immensely helpful in creating a versatile workforce that can adapt to various situations and lend a hand when necessary. Furthermore, cross-training fosters a sense of teamwork and empathy among staff. When employees have a first-hand understanding of the challenges their colleagues face, they are more likely to collaborate effectively and support each other.

Restaurant Training Methods

The methods employed for restaurant staff training can significantly influence the effectiveness of the training program. Whether traditional face-to-face training, interactive online modules, or on-the-job training, the goal remains: to equip your staff with the necessary knowledge and skills to provide exceptional service and ensure smooth operations.

One-on-one Training

One-on-one training is a personalized approach to personnel development where a more experienced staff member – often an owner or manager – provides direct instruction to a less experienced employee. This training method allows for immediate feedback and ensures the trainee comprehends all aspects of their role. It can be used to cover everything from specific job skills to restaurant policies, customer service standards, and understanding the restaurant’s culture and values.

One-on-one training is particularly beneficial when new employees first join a restaurant staff and need to understand their roles and responsibilities comprehensively. It is also a good fit when an employee transitions to a new position, needs to improve specific skills, or when the restaurant introduces new equipment, software, or procedures. The targeted instruction and individual attention can help the individual understand and adapt to their new responsibilities or changes more effectively.

Group Training

Group training involves providing instruction to multiple employees simultaneously, often in a group setting or through seminars or workshops. This method can facilitate the sharing of ideas and experiences among participants, promote teamwork, and create a sense of camaraderie. 

Group training can be effective when you need to train many employees at once, such as during restaurant-wide policy changes, menu updates, or new system implementations. It also proves advantageous when reinforcing general knowledge or skills that apply to all staff, such as customer service principles or food safety norms. Additionally, group training can be a good fit when promoting team-building and enhancing internal communication.

Online Training

Online training is the use of digital resources to deliver training programs to employees in the restaurant industry. This method leverages digital platforms such as training software, videos, webinars, and virtual reality simulations to instruct employees on various aspects of restaurant operations. 

Online training may be a good fit in several scenarios within the restaurant industry. For instance, it’s particularly effective when training on theoretical concepts or standard procedures that do not require hands-on practice, like understanding company policies or learning how to use a new software system. It can also benefit ongoing learning, allowing continuous access to resources for self-paced learning. 

Which Method of Training Do Most Restaurants Use?

There is no one-size-fits-all approach when it comes to restaurant training. Every restaurant has unique needs and preferences, depending on factors such as the size of the staff, type of cuisine, and company culture. However, most restaurants tend to use a combination of one-on-one, group, and online training.

For example, one-on-one training is essential during the initial hiring process and when introducing new employees to the restaurant’s culture, values, and specific job skills. Group training is typically used for delivering standard information across all employees, promoting teamwork, and enhancing internal communication. Online training can be a convenient and flexible option for ongoing learning and development, especially in today’s digital age.

Ultimately, any restaurant’s most effective training program depends on its specific needs and goals. A well-rounded training program that incorporates a mix of one-on-one, group, and online methods can ensure that all employees receive comprehensive instruction and have the skills they need to excel in their roles.

How Much Does Restaurant Training Cost?

The cost of restaurant training can vary widely, depending on the type of training and the size of staff, the complexity of operations, and other specific business needs. Many restaurants may handle all training in-house, using their resources and staff members as trainers. In this case, training is often more expensive, requiring only the time of existing employees.

However, some restaurants may opt for external training programs that provide instruction to the restaurant industry. These programs may offer a broader range of topics and more comprehensive training plans, but they can also come at a higher cost.

For businesses that choose to leverage outside programs, the costs of training can vary significantly based on the types of training provided, the systems being covered, the complexity of the restaurant’s systems, and the number of employees being trained. Some providers offer packaged courses for a set fee, while others may charge per user or course.

The Importance of Ongoing Training

Comprehensive restaurant training ensures that employees are up-to-date with the latest information and equipped with the necessary skills to perform their duties effectively. This training can also improve employee morale and retention and enhance job performance, ultimately benefiting the restaurant’s overall success.

Effective training is a vital component of any successful restaurant. Whether through one-on-one sessions, group training, or online courses, investing in the development of employees can lead to improved job performance and contribute to the overall growth and success of the establishment.

Recruiting is a crucial part of any successful restaurant business. From hosts and servers to cooks and bussers, every employee plays a vital role in providing exceptional service and creating a positive customer experience. Finding talented staff can be challenging, especially in today’s competitive job market.

There are several strategies that restaurants can use to make the most of their recruiting efforts and attract top-notch candidates. In this guide, we will explore some tips and best practices for effective restaurant recruiting.

How To Recruit for a Restaurant

Recruiting for a restaurant involves identifying potential candidates who demonstrate the skills, experience, and temperament necessary to meet the unique demands of the hospitality industry. Typically, the process begins with a well-written job listing. The listing should be detailed and precise, clearly outlining the responsibilities, skills, and expectations for the role. It should also highlight the benefits and opportunities your restaurant provides, such as career growth, training programs, or competitive pay scale. 

The recruitment process should leverage various channels to reach potential candidates. Traditional methods, such as newspaper ads and job fairs, can be effective. Still, online platforms like job listing sites, social media, and the restaurant’s website often yield greater reach. Networking is also a powerful tool. Current employees, industry contacts, and even customers can serve as invaluable sources for recommendations and referrals.

Once you find potential candidates, move those that seem like a good fit to the interview stage. The interview process is a valuable opportunity to assess each candidate’s aptitude and skills, as well as their personality, attitude, and ability to get along with other employees. 

How Do I Start Recruiting?

To recruit new employees for your restaurant, start by writing a detailed job listing. Next, distribute that job listing using multiple channels, including job boards and social media. Finally, use candidate interviews to identify applicants with the right skills, attitude, and personality to work in your restaurant.

Common Restaurant Recruiting Tools

Recruiting the right people for a restaurant involves a wide range of tools. Here are some of the most common tools used in restaurant recruiting.

• Job boards: Online job boards like Indeed, Glassdoor, and Caterer.com are excellent places to post job openings and reach a large pool of potential candidates.
• Social media: Platforms such as LinkedIn, Facebook, and Instagram can be powerful tools for sharing job openings, showcasing your restaurant’s culture, and engaging directly with potential applicants.
• Recruiting agencies: Specialized hospitality recruiting agencies have extensive talent networks and deep industry knowledge, making them valuable resources for finding and hiring qualified candidates.
• Word of mouth: Don’t underestimate the power of word-of-mouth recommendations. Encourage your customers and vendors to refer their friends and former colleagues or ask other restaurant owners or industry professionals for recommendations.
• Employee referrals: Many restaurants successfully recruit through their current employees. Offering referral bonuses can incentivize your staff to recommend talented individuals from their network.
• Hiring events: Hosting job fairs or open interview days can quickly and effectively screen multiple candidates at once. They also allow candidates to get a firsthand look at your restaurant’s culture and atmosphere.

Tips for Successful Restaurant Recruiting

Every restaurant owner knows a skilled and dedicated team is critical to a successful business. Recruiting top talent is no easy feat, especially in an industry as dynamic as hospitality. Here are some tips to elevate your restaurant’s recruiting, allowing you to attract, hire, and retain top employees: 

Define Your Ideal Candidate

Before you start your recruiting process, have a clear understanding of the type of candidate you are looking for. This means defining the skills, experience, and qualities essential for the position. Having a clear definition of your ideal candidate will help you target your recruiting efforts and attract individuals who are the best fit for your restaurant.

Optimize Your Job Descriptions

Creating a strong job description is another crucial step in improving your recruiting. An effective job description should provide a clear and compelling overview of the role, its responsibilities, and the skills and qualifications required. It serves as the first point of interaction between your restaurant and potential candidates, so it should reflect your restaurant’s culture and values while capturing the essence of the job. 

Focus on Employer Branding

Employer brand is the public’s perception of your restaurant, including its reputation as a workplace. In recruiting, branding is the image that potential candidates have about the working environment, culture, values, and benefits of being an employee at your establishment. This sets your restaurant apart from competitors, making it an attractive place for top talent to work.

Investing time and resources into developing a strong employer brand can significantly enhance your restaurant recruiting efforts. You can share your restaurant’s branding through various channels, including your website, social media accounts, job postings, and during the interview process. Sharing stories of your current employees’ experiences, highlighting career growth opportunities, and showcasing the unique aspects of your restaurant’s culture are effective ways to build a strong employer brand. 

Remember, potential candidates are not just looking for a job—they are looking for a positive and rewarding work experience. Employer branding is a valuable tool to communicate these things to potential employees.

Create a Restaurant Recruiting and Hiring Team

Assembling a dedicated recruiting and hiring team is another effective strategy for enhancing your restaurant’s recruiting process. This team could include managers, supervisors, or experienced staff members who understand the restaurant’s culture, expectations, and the skills required for each role. The recruiting team’s responsibilities include interpreting the job descriptions, screening applications, conducting interviews, and making hiring decisions.

Having a dedicated recruiting team also helps streamline the hiring process and ensures that hiring decisions align with your restaurant’s needs and culture. This team can also provide valuable insights into the applicant’s potential fit within the existing team, as they are familiar with the daily operations and demands of the restaurant.

Ask Current Staff for Referrals

Referrals from current employees are often high-quality, as individuals typically recommend candidates they believe will fit well within the existing team and culture. Employees making recommendations will likely have firsthand knowledge of the candidate’s work ethic, skills, and attitude, contributing to a more reliable assessment of fit for the job role.

Implement a successful referral program by incentivizing your staff. You can do so through financial rewards, extra time off, or recognition for successful hires. Encourage your employees to recommend friends, former colleagues, or acquaintances from their professional network who they believe would be a great addition to your restaurant team.

Leverage Social Media

Social media offers a powerful means to reach a broad pool of potential candidates. You can use social platforms like LinkedIn, Facebook, Instagram, and Twitter to showcase your restaurant’s culture and job openings effectively.

• LinkedIn: A professional network like LinkedIn can be highly effective for posting job openings and scouting for potential candidates with specific skill sets. LinkedIn’s robust search feature lets you find professionals with the experience and qualifications necessary for your restaurant.
• Facebook and Instagram: These platforms are ideal for showcasing your restaurant’s culture. Regularly post photos and videos of your team in action, highlighting the positive aspects of working at your restaurant. Use targeted ads to reach potential candidates in your area when you have job openings.
• Twitter: Twitter is an excellent platform for quick, real-time updates. Use it to announce job openings, share updates, or retweet positive comments from employees. Using relevant hashtags can help increase the visibility of your posts.

When using these social media platforms for recruiting, engage with users who comment or share your posts. This interaction builds a more substantial online presence and makes potential candidates feel valued and seen. Social media platforms also offer a valuable opportunity for potential employees to interact with your brand before they even walk through the door, helping you to attract candidates who genuinely resonate with your brand and work culture.

Attend Job Fairs and Industry Events

Job fairs and industry events are excellent opportunities to supercharge your restaurant recruiting efforts. These gatherings offer direct access to many potential candidates, many of whom are actively seeking job opportunities. They provide an avenue for face-to-face interaction, facilitating a more personal and immediate connection than digital platforms.

Network actively with attendees at industry events, as it’s a prime opportunity to meet potential candidates and other industry professionals who could refer candidates to your restaurant. These events often attract passionate individuals who are involved in the industry and may be seeking new opportunities or who can connect you with potential candidates.

Offer Competitive Compensation and Benefits

Offering competitive compensation and benefits packages is a compelling strategy to attract and retain top restaurant talent. Salary is often a primary consideration for job seekers. However, comprehensive benefits can distinguish your restaurant from competitors and show potential employees you’re invested in their well-being and development.

A competitive compensation package can include a fair wage or salary, tips, and bonuses tied to individual or team performance. On the other hand, benefits could encompass health insurance, retirement plans, paid time off, or even unique perks like staff meals, gym memberships, or professional development opportunities.

This comprehensive approach attracts quality candidates and boosts employee morale and job satisfaction, reducing employee turnover. It signals to potential employees that their efforts are valued and rewarded, fostering loyalty and commitment. It’s essential to clearly communicate these benefits during the recruitment process so candidates can fully appreciate the total value of their compensation package.

Create an Engaging Application Process

The application process is often a candidate’s first impression of your restaurant and can significantly influence their decision to apply. Make sure your application process is user-friendly, mobile-friendly, and engaging. Provide an option for candidates to upload their resume or link to their LinkedIn profile, as this can save them time and effort in filling out a lengthy application. 

Take advantage of technology by including video interviews or assessments in the application process. This provides an opportunity for candidates to showcase their skills and personality and gives you a better understanding of their qualifications before scheduling an in-person interview. It can save time and effort for both parties, resulting in a more efficient and effective hiring process. 

What Position is the Most Important Recruitment Decision in a Restaurant?

The most critical recruitment decision for a restaurant is management. Managers serve as the backbone of the restaurant, running operations, coordinating staff, and ensuring customer satisfaction. Their competence directly influences the restaurant’s atmosphere, efficiency, and, ultimately, profitability. Moreover, a proficient manager can mentor and uplift the staff, fostering a positive work environment conducive to high performance and staff retention.

Manager retention is critical in the restaurant industry. The constant presence of a reliable manager offers stability and consistency, which is beneficial for both the staff and the customers. Frequent management changes can disrupt the workflow and create uncertainty, which can negatively affect the morale and productivity of the team. That’s why it’s essential to have an effective management training program to ensure you instill managers with the right attitude and skills and aid in their professional development to avoid high turnover in these key positions.