Product and Company News Archives

Kickfin Ranked Fastest Growing Restaurant Tech Company | 2024 Inc. 5000

Posted on August 28, 2024August 28, 2024 by Keely Hungate

Kickfin ranked in the top 3% of Inc.’s 5000 fastest-growing companies — and we’re leading the charge for tip management software.

Every year, Inc. identifies 5,000 U.S.-based companies that have seen the highest rate of growth over the past three years based on revenue — and this year, Kickfin was at the top of the top.

A few stats we’re pretty proud of:

🏆 Kickfin ranked 189th overall.
🏆 We’re the fastest-growing restaurant tech company on the list.
🏆 We’re in the 💥 top 3%💥 of all 5000 companies.
🏆 We ranked 24th in the Software category.

Since 2020 — in spite of a pandemic, supply chain disruptions, The Great Resignation, and record-setting inflation — we’ve grown by 2,066%.

Our Keys to Success

We’ll cut right to the chase: We owe our success to our customers. (It’s not cliche if it’s true, right?)

The bottom is that we know the way you pay your staff matters, a lot. Thousands of restaurants are trusting us to handle that for them, and we don’t take that trust lightly.

And of course, we might be biased, but we think we’ve got the best team and partners in the biz. Thanks to everyone who has helped build, support and evangelize Kickfin. This has been a big year for our small but mighty company — and there’s a whole lot more to come.

This kind of growth doesn’t happen overnight. We’ve been putting in the work to make Kickfin even better for the thousands of restaurants we serve. Here are just a few ways we’ve expanded to better serve Kickfin customers.

Integrations

We’re making it easier to access and use Kickfin by integrating with dozens of leading POS systems, including Toast and SkyTab. Using our integration, managers can pull tip data directly from their POS and Kickfin will handle even the most complex tip calculations in a matter of minutes.

Thanks to our POS partnerships, we’re able to bring a further simplified version of Kickfin to new and existing customers so they can kick cash to the curb. As an early adopter of our Toast integration, Bar Louie has already saved around 15,000 hours in labor annually by cutting their tip calculation time from hours to minutes.

>> See more customer success stories

Find out if your POS integrates with Kickin, and reach out to our support team to learn how you can activate the integration.

New Features

Kickfin is no longer just an alternative to cash tip-outs — we’re a holistic solution to your entire tip management system.

In case you missed it, 2024 has been a big year for our product. In addition to our new integrations, we’ve rolled out some exciting new tip management features, including:

Splitting large party tips
Increased security
Reallocating manager tips
Preventing labor cost mistakes

>> Learn more about Kickfin’s newest features

Each of these new updates is inspired by requests from operators, managers and restaurant employees who use our product daily — and that’s something that will never change. As we continue to innovate our best-in-class tip management solution, we’ll always be listening to and learning from our customers so we can ensure every need is met and every expectation is exceeded.

What’s next for Kickfin?

We’re not stopping anytime soon. Expect to see more POS integrations, more user-friendly features, and more guidance from our amazing customer support team.

Not a Kickfin user yet? Now’s the time to rise with us! Get a demo of our restaurant-revolutionizing product today.

We’ll see you next year on the Inc. 5000!

Kickfin Announces New Integration with SkyTab

Posted on August 6, 2024August 6, 2024 by Keely Hungate

Exciting news: Kickfin has a new integration with SkyTab!

When SkyTab users activate the Kickfin integration in the Shift4 Marketplace, they’ll have the power to build custom tip pooling or sharing policies, calculate tip amounts, and send tip payouts directly to their employees’ bank of choice! Forget about hours of calculations and counting cash: your entire tip out process can be run in a matter of minutes.

“As an all-in-one restaurant platform, SkyTab has helped tens of thousands of restaurants modernize and optimize their operations,” said Jay Shavitz, Shift4’s SVP of SkyTab Product. “Kickfin is a valuable addition to our marketplace, helping SkyTab customers realize significant time and cost savings by simplifying and improving the tip payout process.”

What does this mean for SkyTab customers?

If your restaurant is going to take advantage of the new Kickfin integration, here’s what to expect:

For employees: You’ll be able to leave your shift as soon as you finish your side work — no need to wait around for your manager to count out your tips in cash. All of your tips will instantly hit your bank account, saving you the trip to the ATM and empowering your financial decision-making.
Managers: Put away the calculators and spreadsheets. Using Kickfin through your POS will automate all of your complex calculations, allowing you to send tips with just the click of a button. Your late nights in the back office are over!

If you’re already a Kickfin customer, don’t hesitate to contact our support team for help setting up the integration.

When will Kickfin integrate with my POS?

We’re ready when you are! Check out our list of current integrations to see if yours is on there. If not, reach out to us! We’ll let you know if your integration is on our roadmap.

And hey, even if your POS doesn’t support a Kickfin integration (yet), we have simple solutions to your tip management headaches that don’t require an integration. We’d love to tell you more — so drop us a line today.

For more details about the SkyTab integration, check out the full press release here!

Kickfin x MasterCard: How Real-Time Payments Drive Better Experiences for Businesses and Employees

Posted on July 23, 2024July 25, 2024 by kickfinadmin

We know how important same-day payments are for veterans of the service industry who are accustomed to quick cash — and we’re now seeing that same demand expand into other industries as well.

Kickfin co-founder Justin Roberts joined MasterCard’s InConversation Webinar series to discuss why immediate payment disbursal is key for the restaurant industry and the gig economy as a whole.

Watch the webinar here or read our recap for the highlights:

People live paycheck-to-paycheck

Not just some people are living paycheck to paycheck. Most people are.

That’s right: around 64% of U.S. consumers are just getting by. Even more shocking, 51% of consumers who earn over six figures are still living paycheck to paycheck, despite their higher tax bracket.

It’s a major reason why employees need access to their earnings sooner rather than later. The pressure of watching your bank account slowly drain in the two weeks between payday is putting a lot of pressure on people, leading to a much greater demand for instant payments than ever before.

Instant payouts are now table stakes

A PYMNTS study found that people of all ages prefer to be paid out immediately, as well as some other interesting statistics:

When given the choice, 68% of respondents said they would opt for an instant pay out
40% of gig workers surveyed were willing to pay a fee for an instant disbursement
81% of respondents were willing to switch jobs to an employer that offers instant access to earned wages and tips

It’s safe to say instant payouts are becoming the expectation for today’s modern workforce. But not all instant payouts are created equal.

Consumers are much more likely to engage with an instant payout system if they aren’t required to share their bank account and routing numbers and can access funds with just their debit card credentials. Why? It’s faster, more convenient, and feels more secure.

Instant payouts and tip management: a perfect use case.

Instant payout innovation has come at the perfect time for the restaurant industry, which is struggling more than ever with the hassles and cost of cash.

If you’re in the restaurant biz, then you know: Most consumers pay with credit cards these days, not cash. That means there’s rarely enough cash on hand to pay out tips at the end of a shift. But employees still want and need instant access to their tip earnings.

Enter: instant payouts. Offering employees the option to receive their tip earnings directly to their bank of choice, the second their shift ends, can go a long way in improving employee satisfaction and ensuring their financial security.

But instant payouts are more than a work perk for employees. The operational benefits for employers range from reduced administrative burden and significant time savings to stronger compliance and streamlined reporting.

Modernizing your tip management strategy: 5 best practices

There are three key components to your tip management strategy:

Tip pool policy: How are you divvying up tips among your staff?
The payout method: How are you distributing those payments?
The systems and tech: What are you using to facilitate those payments?

Under the current circumstances, restaurant operators are under immense pressure to bring their tip management into the future.

5 best practices for tip management

Based on our experience working with restaurant operators across the country, we’ve found that these five practices are the perfect recipe for building a successful tip management system.

Determine the right model and method for your restaurant, based on your location and tech stack
Get a written tip policy (and get it legally approved)
Solicit employee feedback in a structured way
Leverage technology for efficiency, accuracy, and compliance
Don’t over-complicate (but do over-communicate!)

Tip management solution must-haves

When seeking a new tip management solution, make sure you carefully vet each system to see if it really meets your needs, or if it’ll be just as frustrating as cash. Here are a few suggestions for what should be on your checklist:

Instant payouts
Direct to bank of choice
Availability of employee funds
Payroll option
Integrations
Simple implementation + onboarding process
Around-the-clock customer service

Big emphasis on strong customer support teams. Restaurants and bars don’t have “typical” business hours, so neither should your tech support.

Bar Louie automates payouts with Kickfin

In a recent case study, we took a deep dive into our partnership with Bar Louie, a chain with over 60 locations that took advantage of our new integration with Toast. They made the switch from cash payouts to Kickfin’s instant, direct-to-bank payouts and haven’t looked back.

Two-minute tip-outs

Before Kickfin, managers spent an average of 45 minutes per shift working through Bar Louie’s complex tip out policy and counting cash. The tip pooling rules were important to them — it’s what makes the entire staff feel like they’re getting their fair share.

Using the Kickfin Toast integration, Bar Louie was able to automate the tip pool calculation process and send tips straight to employees in under two minutes – a potential annual savings of 15,000 labor hours across all locations.

>> See more customer success stories

Do you want to see these kinds of cost-saving results at your business? Let’s talk. Get a demo of Kickfin and see why restaurant owners and employees alike trust us to manage their tips.

New Tip Calculation Features You Don’t Want To Miss

Posted on July 11, 2024July 24, 2024 by Kaley Pigman

Big news: Kickfin’s best-in-class tip calculation tool has some exciting new bells and whistles.

If you’re already using Kickfin’s tip pool calculator, then you know how much time and hassle you’re saving by automating everything. (And if you’re not? Head over to our tip pooling software page to see how it works!)

As we partner with more restaurants to bring their tip management into the future, we’re continuing to innovate our product so we can address their biggest pain points.

In this case, that means enhancing our tip pooling features so you can auto-calculate tip amounts even for the most complex tip pool or share policies.

Check out a few of our latest features that will make tip calculations easier than ever.

🕺 Splitting large party tips

If your restaurant often hosts large parties, you know that the tip share can get confusing. Say one server is taking care of a party of 40 with a bartender assigned to only make drinks for that party. Meanwhile, the server has a few other two-top tables that are getting drinks from the main service bar. At the end of the night, how do you ensure that the large-party bartender gets their fair share of the tip out (without spending an hour on your phone calculator)?

Kickfin can now automate that process for you, alleviating questions from your event bartender and saving time and effort on the part of your managers.

📲 Seamless POS integrations

Kickfin is partnering with the top POS systems to integrate seamlessly with your existing restaurant tech — including Toast, Heartland, Shift4 and more.

DID YOU KNOW? Kickfin integration users get access to new product features first, like our new tip-out transparency tool — which allows your staff to log into their Kickfin accounts and see exactly how their tips have been split between team members. An added layer of visibility can go a long way in cultivating trust (and eliminating those pesky tip disputes).

💸 (Re)Allocation of manager tips

We’re always listening to feedback to improve the Kickfin experience, and this one goes out to all of our restaurant partners who asked us to streamline the manager tip reallocation process.

>>Learn more about managers and tipping laws

In most cases, managers are not allowed to earn tips since they are salaried employees. But we all know that managers often step in and take care of tables to help servers get out of the weeds. Well-meaning guests will most likely leave a tip, not knowing that the manager technically can’t accept them — so where does that money go?

Kickfin now features a default pool, where tips “paid” to a manager are automatically redistributed to tipped staff based on your restaurant’s tip policy.

🤓 Improved labor data accuracy

We all know how easy it is for an employee to forget to clock out after a long shift. And sure, they aren’t going to get paid for a 16-hour overnight shift, but when payday comes around, those extra hours create a nightmare for your payroll team.

With Kickfin, all employees are required to be clocked out in order to finalize payments — so you’ll catch the labor data mistake long before your payroll team has to sort it out.

🔑 Even better security

We’re committed to protecting your business (and your employees’ hard-earned money), so we’re adding an extra layer of security for certain transactions.

You can now enable double approval of payments that meet certain conditions:

First payment for new employees
Employees getting their first payout in X number of days
Employees receiving more than X payouts in a 24-hour period.

With these extra guardrails in place, you can always be sure that the right money is going to the right person. Reach out to our support team to configure your custom security measures.

Using Kickfin is a win-win for operators, managers, and employees alike. Restaurateurs save on cash delivery and labor costs, managers shave hours off their workload, and servers have the same instant payment that they’re used to — without the hassle and uncertainty of cash.

Want to learn more about Kickfin? Let us show you the ropes with a 10-minute demo!

Kickfin Announces Integration with Toast

Posted on July 11, 2024August 12, 2024 by Kaley Pigman

Kickfin has officially been added to the Toast Marketplace — making it easier than ever for thousands of Toast users to auto-calculate tips and pay them out in real time.

Toast is a favorite POS system for restaurants, food trucks, and bars. And now, Toast has partnered with Kickfin to launch an integration that makes tip pooling and payouts faster, smarter and safer for restaurant teams.

Why should I integrate?

When you automate calculations by integrating Kickfin with Toast, you can save even more time, get full visibility into payment calculations and history, and ensure the accuracy of every payout.

Specifically, the Kickfin-Toast integration gives you the power to:

Calculate tips in seconds with real-time tip and labor data from Toast.
Implement highly customized tip sharing policies with a few clicks of a button.
Incorporate shifts, hours worked, points, sales categories, and more in your tip rules.
Maintain an electronic record of each tip and the calculations used.
Easily track tips by pay period for reporting and taxation.

How do I add the Kickfin integration?

For current Kickfin users, follow these 3 steps to implement the Toast integration:

Activate your site: If you’re interested in launching the Kickfin-Toast integration, visit the Toast Marketplace and activate your site(s).
Complete an Automation Analysis: Once activated, the Kickfin team will contact you to gather your written tip policy and example spreadsheet from recent payouts. We’ll use these documents to help you set your custom tip calculation rules within Kickfin.
Go live! You’re ready to auto-calculate tip amounts and (finally!) say so-long to spreadsheets. 🎉

Not a Kickfin user yet? No problem! You can still activate your site on the Toast Marketplace. Then, reach out to our team at sales@kickfin.com or book a meeting from our demo form, and we’ll help you get set up!

Customer Spotlight: Bar Louie Launches Kickfin-Toast Integration

Bar Louie takes great pride in making tip distribution equitable for all of their employees, so they rely on a complex tip pooling system to ensure fair pay.

Prior to using Kickfin, managers spent 45 minutes at the end of every shift to calculate tip amounts and divvy up funds to all of their servers. Now, they’ve streamlined their tip-out process with the Kickfin-Toast integration — and managers are doing the same work in less than a minute. Across all 60 locations, that’s a potential annual savings of 15,000 hours.

>> Hear more Kickfin success stories

More integrations, coming right up

We’re excited about our new partnership with Toast and the opportunity to make digital tipping a reality for their customers. For restaurants who aren’t using Toast, don’t worry! We’re rolling out integrations with other leading POS systems, including Shift4/SkyTab, Heartland, Oracle, and more.

For more information about Kickfin’s POS integrations, head over to our Integrations page, or check out a demo of our platform.

Kickfin Makes Inc.’s List of Top 10 Fastest Growing Companies in the Southwest

Posted on April 29, 2024April 29, 2024 by Mike Rowan

No growing pains here!

We’re thrilled to announce that Inc. listed Kickfin in their list of the top 10 fastest growing companies in the Southwest. (In fact, we earned the #1 spot in the software category and were listed as #9 overall!) We’re honored to be included alongside innovative companies that are making a big difference in our region.

Inc. measured Kickfin’s growth from 2020 to 2022 — which wasn’t an easy time for the restaurant industry, to say the least. In spite of the challenges posed by the pandemic, restaurant concepts across the country embraced Kickfin’s technology.

As a group, the 2024 Inc. honorees averaged 136% growth and created 17,606 new jobs over a two-year period. Individually, Kickfin grew by a whopping 1,304% (yes, really!).

We want to recognize and thank both our amazing customers and the Kickfin team for being part of our success story and allowing us to be a part of theirs.

Our Customers

For years, restaurants manually calculated and paid out cash tips — despite the increasing hassle and liability those old-school methods entail. It’s not because operators are tech-averse; there simply wasn’t a good way to automate the process that didn’t create new friction or require new workarounds.

That’s precisely why we developed Kickfin. Of course, we’re proud of what we built and the team behind it (more on that below). But we owe a great deal of our success to the customers who trusted us enough to give Kickfin a shot — especially those early adopters who are now some of our longest-standing customers.

There’s a leap of faith involved when you partner with a vendor and layer in new technology, particularly when it impacts something as important and sensitive as how you pay your people. We don’t take that lightly, and we are incredibly grateful for the opportunity to serve each and every customer who’s been on this journey with us.

>> Hear from our customers about their experiences with Kickfin

Our Team

Every person on our team wholeheartedly believes in our mission and vision for the future. In short: we’re here to make the tip management process insanely easy for everyone so that paying out your people is (almost!) as great as getting paid.

As backstory: Our co-founders, Brian and Justin, came up with the idea for Kickfin while dining out together and noticing that an armored car was dropping off cash. They asked why a restaurant would need a cash delivery when most patrons pay by card; the manager explained the cash was needed to pay out tips at the end of the shift. The inefficiency (and expense, and risk…) of that process was a lightbulb moment for Brian and Justin.

They set out to build a team who not only understood the problem, but could think critically and creatively about a solution — and bring it to life.

From sales and marketing to product and support, every Kickfin employee has had a hand in the growth and success of our company, thanks to their passion for our purpose and their commitment to being best in class.

We’re proud of what we’ve achieved thus far, and we’re excited to continue collaborating with our customers, innovating on their behalf, and taking Kickfin to the next level together. Onward and upward!

Electronic Transactions Association Recognizes Kickfin as Top 10 ISV

Posted on February 21, 2023March 7, 2023 by Keely Hungate

AUSTIN, Texas (February 21, 2023) — The Electronic Transactions Association (ETA) today announced that Kickfin has been named a Top 10 Payments Independent Software Vendor (ISV).

ETA launched this award in 2023 to recognize ISVs that are offering disruptive software solutions, making a recognizable impact, and driving the payments industry forward.

“The hospitality workforce truly makes the world go around. We built Kickfin because we wanted to change the way those front-line employees are paid, for the better,” said Kickfin co-founder Justin Roberts. “Electronic Transactions Association’s recognition of Kickfin underscores our leading position in the digital tipping category and is a meaningful validation of our mission to reimagine employee payments.”

Ranked the #1 tipping software, Kickfin is the nation’s largest provider of instant, cashless tip payments. Restaurants, bars and hotels use Kickfin to digitally accept, calculate and tip-out their employees in real-time. By removing cash from the tip payment process, businesses can focus on delighting their customers, while maximizing the earning potential of their people.

ETA’s recognition of Kickfin underscores our leading position in the digital tipping category and is a meaningful validation of our mission to reimagine employee payments.

To be considered for the ETA Top 10 award, candidates had to be ISVs that are “integrating payments solutions that disrupt the industry and drive payments forward.” Software solutions were judged on whether they add significant value to the organizations that use them, and whether they deepen the relationship between the user and the chosen platform.

Additionally, winning ISVs needed to demonstrate:

Enhanced user experience
Improved payments security and PCI DSS Compliance
A quicker, more efficient payments process for merchants
Increased revenue generation and stickiness

Kickfin will accept its Top 10 Payments ISV award at TRANSACT, ETA’s annual convention, April 24-26 in Atlanta.

To learn more about Kickfin’s digital tipping software, visit kickfin.com/demo.

US Foods Adds Kickfin to Innovative Partnerships Program

Posted on February 3, 2023February 6, 2023 by Keely Hungate

We’re kicking off 2023 with some big news: US Foods Holding Corp. (NYSE: USFD), one of America’s largest foodservice distributors, has announced the addition of Kickfin to its US Foods Innovative Partnerships incubator program.

The program was designed to help US Foods find the most innovative and proven technology solutions for their customers. Potential technology solutions are selected to participate in regional customer engagement events to demonstrate the solution and gauge operator interest and viability.

Following a successful introduction, Kickfin will be eligible to be activated nationally within the CHECK Business Tools program.

Joining the US Foods incubator program means we’ll be able to help even more restaurants solve for cash shortages, uncover new operational efficiencies and foster the financial wellbeing of their employees.”

“Restaurant teams are feeling the pain of old-school tip-out processes — which is why demand for digital tipping is at an all-time high,” said Kickfin cofounder Brian Hassan. “Kickfin enables thousands of hospitality employers to send instant, cashless tip payouts, directly to their employees’ bank of choice, at the end of every shift. Joining the US Foods incubator program means we’ll be able to help even more restaurants solve for cash shortages, uncover new operational efficiencies and foster the financial wellbeing of their employees.”

For more information about how US Foods is helping customers “Make It” through CHECK Business Tools, visit usfoods.com/our-services/check. View the full press release here.

About US Foods

With a promise to help its customers Make It, US Foods is one of America’s great food companies and a leading foodservice distributor, partnering with approximately 250,000 restaurants and foodservice operators to help their businesses succeed. With 70 broadline locations and more than 80 cash and carry stores, US Foods and its 28,000 associates provides its customers with a broad and innovative food offering and a comprehensive suite of e-commerce, technology and business solutions.

The Brass Tap/Beef ‘O’ Brady’s Partners with Kickfin and Visa Direct to Enable Cashless Tip-outs for Employees

Posted on December 1, 2022February 2, 2023 by Keely Hungate

FSC Franchise Co., which franchises more than 200 Beef ‘O’ Brady’s and Brass Tap locations, has long been known for a workplace culture that fosters the wellbeing of employees.

So it’s no surprise that the franchisor was an early adopter of digital tipping. Following an RFP process — and after soliciting input from their employees — FSC selected Kickfin as the the company’s digital tipping solution.

With Kickfin, Beef ‘O’ Brady’s and Brass Tap now employees receive tips in real-time(1), at the end of every shift — directly to their bank of choice. And, importantly, the brands have realized new efficiencies by eliminating cash tip-outs and all of the operational headaches that come along with cash. (Think: fewer bank runs, improved tracking and reporting, significantly reduced risk of theft, skimming and human error…the list goes on.)

For more details on our partnership, read the full press release below. (And if you’re ready to enable a secure, compliant, cashless tipping program across your org? You know where to find us!)

The Brass Tap/Beef ‘O’ Brady’s Partners with Kickfin and Visa Direct to Enable Cashless Tip-outs for Employees

The Brass Tap and Beef ‘O’ Brady’s, owned by FSC Franchise Co., reaffirm their employee-first culture by providing real-time1 access to tip earnings.

AUSTIN, Texas, Nov. 30, 2022 /PRNewswire/ — Kickfin, the largest tip disbursement enabler in the U.S., today announced its partnership with FSC Franchise Co., which franchises more than 200 locations, to serve as the franchisor’s gratuity management platform.

Leveraging the combined technology of Kickfin and Visa Direct, FSC Franchise Co. can send real-time1, cashless tip payouts directly to their employees’ existing bank accounts.

“Cash tip payouts had become unworkable for our team, so we began exploring digital tipping solutions,” said Scott SirLouis, COO of FSC. “After running an RFP process, we selected Kickfin because it ensured our tipping program would be scalable and compliant across our entire organization. And most importantly, we had buy-in from our employees: when we surveyed our staff, 100% opted to get instant tip payouts through Kickfin.”

Kickfin is the only gratuity management platform that gives employees the power to choose how and when they want to receive their tips, so they are not limited to a third-party issued paycard. Brands like FSC Franchise Co., Marco’s Pizza, Walk-On’s Sports Bistreaux and Rock N’ Roll Sushi use Kickfin to improve recruiting and retention while eliminating operational challenges related to cash management.

Kickfin’s technology also ensures organizations remain compliant with complicated, ever-changing tip pooling regulations, and integrates with existing POS and payroll systems. Kickfin customers have saved 5-15 hours per manager, per location every week.

“Many hospitality employees have chosen to work in this industry because they get access to their earnings after every shift,” said Justin Roberts, co-CEO of Kickfin. “As restaurants struggle to pay out cash tips, it’s critical that they digitize their tip payment program to ensure that their staff continue to get immediate access to their tips. Brands like FSC Franchise Co. are setting a new standard for employers that understand the importance of prioritizing the needs of their people and modernizing their operations.”

ABOUT FSC FRANCHISE CO
FSC Franchise Co. is the industry-leading franchisor behind Beef ‘O’ Brady’s and The Brass Tap, with nearly 200 locations across the United States. Beef ‘O’ Brady’s, with 143 locations in 21 states, is a family sports pub concept that provides the perfect atmosphere for friends and families to watch the game and grab a bite. The Brass Tap, a craft beer bar and entertainment venue with 44 current locations in 16 states, is known for extensive localized brewery offerings, specialty cocktails and premium wines paired perfectly with a select menu of upscale shareables.

ABOUT KICKFIN
Ranked the #1 tipping software, Kickfin is the nation’s largest provider of instant, cashless tip payments. Restaurants, bars and hotels use Kickfin to digitally accept, calculate and tip-out their employees in real-time. By removing cash from the tip payment process, businesses can focus on delighting their customers — while maximizing the earning potential of their people.

1 Actual fund availability depends on receiving financial institution and region.

Kickfin Launches New Customer Support Portal for 24/7 Service

Posted on August 17, 2022August 17, 2022 by Kaley Pigman

Drumroll, please! …

After months of building, Kickfin is thrilled to announce the launch of our new Customer Support Portal.

What the Support Portal means for you

First things first: Keep in mind that our support team (made of living, breathing humans) is always here for Kickfin users — and we’re continuing to grow so that we can keep pace with our ever-expanding customer base.

But the Kickfin Support Portal gives you a new “self-service” option. In other words: If you have a question or need product guidance, you’ve now got a wealth of easy-to-navigate product knowledge at your fingertips, so it’s likely you can resolve your issue without ever needing to create a support case.

Every Kickfin customer now has 24/7 access to the Support Portal, which includes:

Articles and frequently asked questions
Training videos and playlists
Case management, where you can open a new support request or view an existing one

Access to these resources are managed by the same roles that manage your permissions in the Kickfin app, so everyone only sees the information they need.

We’re adding new content weekly, and if there’s something in particular you need that’s not there, just drop us a line so we’ll add it for you!

The goal, as always, is to get your questions answered and issues resolved as fast as possible. And of course: if you need to talk to a real human, you can always get in touch here.

If you’re a customer, log in to the po rtal here and take a look around! (And if you’re not a customer: what are you waiting for? 🙂 Get a demo today!).